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Expert Conversational Design Services

Case Studies

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Wells Fargo

Industry: Financial/Banking

Built a Spanish language chatbot from scratch using Dialogflow. Authored and annotated training sets of Spanish utterances, intents, and entities. Localization of assets.

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Providence Health

Industry: Healthcare

Reengineered Grace, the English language chatbot, with correct and consistent grammar. Laid down the groundwork to create a Spanish language chatbot. Prompt engineering.

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Amazon

Industry: Technology

Employed LLMs and prompt engineering to create better responses to users’ queries for Alexa, Amazon’s virtual assistant.

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